Trainer Call Centre

Location:	Goodwood, Cape Town, Western Cape, South Africa
Job Type:	Contract
Posted:	16th May 2011
Closing Date:	13th Jun 2011
Posted By:	CCS Call Centre Staffing
Details:
Trainer Call Centre JOB ROLE The purpose of this role is to deliver, evaluate and report on all training within the companys call centre operation KPI’s Training • Delivers skills training to all Agents • Operates within agreed training schedule and meets quality standards • Delivers induction training • Delivers on-the-job training Learning assessments • Designs pre- and post-training assessments • Ensures completion of learning assessments and provides relevant feedback based on results Administration and Record keeping • Accurately records all learning and development interventions • Updates all training material to ensure currency and accuracy • Provides management with relevant training reports • Ensures training manuals and aids are prepared for training • Makes logistical arrangements for training REQUIREMENTS: Matric or equivalent NQF 6 months training experience

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