Team Manager

Location:	Umbilo, Durban, Kwazulu-Natal, South Africa
Job Type:	Permanent
Posted:	3rd Apr 2012
Closing Date:	1st May 2012
Posted By:	Mango 5 Call Centre
Details:
Team Manager Team Manager wanted for an outbound call centre Criteria: Ø 2 Years experience in managing a team, Ø Matric, Ø Own reliable transport essential. Duties: Ø Manage agents and overall team performance. Ø Individual agent performance management Ø Ensuring service quality standards are met and being adhered to. Ø Maximizing operational efficiency by creative utilization of resources. Ø Managing work overflow. Ø Conduct daily and monthly one on one session with the agents. Ø Provide positive and constructive feedback. Please send through salary expectation along with a CV with traceable references. Fax cv to 0867652563

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