Lodge Manager

Location:	GRABOUW, Overberg, Western Cape, South Africa
Job Type:	Permanent
Posted:	21st Oct 2009
Closing Date:	28th Oct 2009
Posted By:	Grabouw Lodge
Details:
Lodge Manager The appointed manager will be responsible for the day-to-day management of a 16 room lodge and its staff and will be accountable for planning, organising and directing all lodge services, including front-of-house (reception & reservations), accommodation, conference, food and beverage operations and housekeeping. While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, ensuring a 4* level of service that meets guests' needs and expectations. Business and people management are equally important elements. WORK ACTIVITIES Work activities will include:  planning and organising accommodation, catering and other lodge services;  promoting and marketing the business;  managing budgets and financial plans and controlling expenditure;  setting and achieving sales and profit targets;  recruiting, training and monitoring staff;  planning work schedules for individuals and teams;  meeting and greeting customers;  dealing with customer complaints and comments and addressing problems;  ensuring events and conferences run smoothly;  supervising maintenance and supplies;  dealing with contractors and suppliers;  ensuring security is effective;  carrying out inspections of property and services;  ensuring compliance with licensing laws, health and safety and other statutory regulations. REQUIREMENTS • Minimum of 5 years experience in the hospitality industry and at least 3 years at management level. • Computer literate in Word, Excell and Hotellier (or similar programme). • Stay within 30 km of Grabouw or must be willing to relocate to Grabouw. • Valid drivers licence

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