Communication Specialist

Location:	Cape Town, Western Cape, South Africa
Job Type:	Permanent
Posted:	21st Jul 2011
Closing Date:	1st Jan 2011
Posted By:	Lufthansa Global Telesales
Details:
Communication Specialist PURPOSE OF ROLE The Communication Specialist is responsible for delivering the Group’s established communication strategy including: - internal and external communication concepts - corporate identity standards and guidelines - public relations/advertising/promotion initiatives - corporate social responsibility activities and initiatives (CSR) - digital and social media activities The position holder provides expert customer service and consultancy to internal customers with regard to their communication needs and in doing so, ensures that communication across the Group is aligned with the organisation’s vision. WORK PERFORMED Acts as a customer service provider to key internal stakeholders on communication/PR/ promotion needs Actively assists internal customers with communication solutions in line with applicable corporate function objectives Develops and delivers innovative communication solutions using appropriate communication tools (media) to reach target audience and meet communication goals – including the GTS Group Voice (Blog) and applicable social media Ensures implementation and compliance to Group communication concept and Group corporate identity standards & guidelines. In doing so, inspires awareness and understanding of the value of such alignment Facilitates communication and dialogue amongst (local) communication anchor people Oversees and ensures the application of common corporate identity standards & guidelines Responsible for driving the delivery of existing communication concepts according to different target groups (employees, prospective employees, clients, suppliers, etc) Coordinates public relations related activities and corporate social responsibility (CSR) concept Informs the allocation of required corporate communication budget and resources and aligns the communication budget for the service center network Develops review tools to monitor impact of communication mechanisms and to measure impact Liaises and manages relationships with different management levels of the service center network as well as external communication and PR agencies Assists with communication of change activities as required Other duties consistent with the position REQUIRED KNOWLEDE AND EXPERIENCE University degree in a relevant discipline (ie:Communication/Marketing/Business Administration) or other relevant qualification or equivalent relevant working experience Demonstrated experience in managing communication and marketing service delivery Demonstrated experience in working closely with Senior Managerial level personnel Proven ability to manage relationships with external service providers and consultants (including Communications/PR/online agencies/production) Proficiency in MS PowerPoint and other MS Office applications PERSONAL COMPETENCY REQUIREMENTS Outstanding written and verbal communication skills Highly developed interpersonal skills and the ability to build constructive relationships at all levels in a global organisation Excellent internal customer service and internal consulting skills Strong problem solving skills Excellent analytical skills High level attention to detail and quality focus Proven ability to work under pressure Self motivated approach and capacity to work independently Excellent organizational skills Strong independent decision making skills Results orientated approach Strong empathy towards people KEY RELATIONSHIPS / INTERACTIONS Managing Director – GTS Group for overall direction and guidance Director Human Resources & Training GTS Group Directors and General Managers Local communication Anchor People External agencies and service providers GTS employees across the Group worldwide Use reference number 008

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