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European French Customer Service Agent

Salary:	Depending on experience
Location:	Green Point, Cape Town, Western Cape, South Africa
Job Type:	Permanent
Posted:	25th Nov 2010
Closing Date:	23rd Dec 2010
Posted By:	SpeakUp Communications
Details:
European French Customer Service Agent Salary dependant on experience, Plus Bonus on performance. We are a dynamic, fast moving, leading edge company and have an exciting opportunity for an individual who is passionate about customer services and who has exceptional communication skills to provide an outbound support role to international clients. Essential Requirements: 1) Excellent communications skills both written and verbal 2) Previous experience in customer service 3) Ability to problem solve 4) Ability to work under pressure 5) Positive attitude 6) Computer literate (Internet, Word, Excel, Outlook, etc) 7) Must work well within a team Duties will include: 1)Respond to client queries in a professional manner via email, telephone and live chat 2) Ensuring clients’ needs are met - where possible; 3) Encouraging continued business; 4) Generating re-newed business from lapsed clients; 5) Identifying when client should be rewarded; 6) Building relationships with clients; 7) Managing client accounts using in-house systems (training provided) 8) The ideal candidate will be happy to work shifts on a rotational basis 7am-3pm, 3pm-11pm, 11pm-7am. If you do not hear from us within two week, please consider your application unsuccessful.

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