German Speaking Customer Service Host

Location:	Century City, Cape Town, Western Cape, South Africa
Job Type:	Permanent
Posted:	5th May 2009
Closing Date:	2nd Jun 2010
Posted By:	Jackie Dowd Consulting
Details:
German Speaking Customer Service Host Job requirements: German as a first language and fluency in written and spoken English is essential • Tertiary qualification conducted in that first language or with that language as a major subject would be preferred • Additional written and spoken fluency in any other European Languages is advantageous • Demonstrated literacy in MS Office: Outlook and Excel • Above average word processing skills (±70wpm) preferred • Strong written and verbal communication skills • Proven knowledge in the application of Customer Services Centre technical systems • Ability to apply new technologies and methodologies • Highly numerate • Proven passion for customer service and Call Centres • Demonstrated quality orientation • Excellent CRM skills • Excellent time management and adherence to schedule Personal competencies: • Assertive, confident, quick thinking • Pro-active, organised and strong personal drive • High numeracy, analytical, problem solving skills • Adaptable and resourceful • Systematic, precise, logical, accurate and thorough • Energetic, motivated and innovative • Excellent communication and interpersonal skills • Sound organisational and time-management skills • Accountability • High stress tolerance Duties: • Responding to customer queries by telephone, email and online chats • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment • Processing pertinent information into relevant databases • Completion of tasks assigned during shift • Customer relationship building and management as well as cross selling of products and services • Problem solving tasks during shift • Handling and taking full responsibility for customer related queries • Make outgoing calls and execute outbound campaigns to identified customers • Offering translation services to the organisation • Excellent time management and adherence to schedule

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