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Dutch Speaking Customer Service Agents

Location:	Cape Town, Western Cape, South Africa
Job Type:	Permanent
Posted:	25th Jun 2010
Closing Date:	23rd Oct 2010
Posted By:	German Jobs
Details:
Dutch Speaking Customer Service Agents Our client in Cape Town has an exciting opportunity for a fluent Dutch speaker to join their team. The successful applicants will possess: • A demonstrated high level of customer service skill and respect for diversity of staff/customer ethnicity, gender, abilities and skills. • An ability to gain co-operation and assistance from customers, service providers and staff members and to achieve positive outcomes for the customer. • Previous experience in a customer service and/or call centre environment • Effective communication skills to assist customers and with clear and precise information. • Numeracy and problem solving skills. • Proficiency in computer skills including fast and accurate keyboard skills • The ability to work under pressure and still have great organizational and time-management skills • Fully Bi-lingual skills in English and Dutch, both written and spoken Responsibilities will include: • Answering to customer queries via Telephone, Email and online chats • Processing outgoing and incoming contacts • Developing of customer relationships as well as their management • Updating of the relevant databases • Developing of customer relationships as well as their management • Assist and execute marketing campaigns (including calls) if you meet the above requirements, please email your CV If you do not hear from us in 7 days, please consider your application unsuccessful.

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