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Spanish customer service agents

Salary:
Location:	Johannesburg, Gauteng, South Africa
Job Type:	Permanent
Posted:	25th Jun 2010
Closing Date:	23rd Nov 2010
Posted By:	German Jobs
Details:
Spanish customer service agents Spanish Jobs is currently recruiting for an international company based in Johannesburg, South Africa. Our client, an international call centre company, is looking for a Spanish Customer Service Agent to service the Spanish market for one of their many international clients. Duties: - Responding to customer queries - Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment - Completion of tasks assigned during shift - Customer relationship building and management as well as cross selling of products and services - Problem solving tasks during shift - Handling and taking full responsibility for customer related queries - Excellent time management and adherence to schedule - Performing extra tasks given by managers / shift supervisors as required Requirements: - Fluency in Spanish and English - Literacy in MS Office: Outlook and Excel, and good word processing skills - Strong written and verbal communication skills - Proven knowledge in the application of Customer Services Centre technical systems - Ability to apply new technologies and methodologies - Good client relationship management skills - Excellent time management and adherence to schedule - Willing to work shifts where necessary - Pro-active, organised and strong personal drive Please don’t apply, if you are not fluent in Spanish! If interested, send you CV If you haven't heard from us within 14 days, please consider your application unsuccessful

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