Regional Operations Manager Gauteng, Automotive Industry, R400 > R500k pa.

Location:	Gauteng region, Johannesburg, Gauteng, South Africa
Job Type:	Permanent
Posted:	3rd Mar 2011
Closing Date:	31st Mar 2011
Posted By:	EngineeringJobs
Details:
Regional Operations Manager Gauteng, Automotive Industry, R400 > R500k pa. Regional Operations Manager Gauteng, Automotive Industry, R400 > R500k pa. A JSE listed company with a turn over of R500m pa is looking for a Regional Operations Manager to manage and oversee their operations of 8 – 10 retail outlets in and around Gauteng. You will be responsible for a budget of R20m. The nature of the business being automotive supplies (tyres), they are requiring a STRONG technical person from the retail environment with a solid business background with solid leadership skills. Requirements: Context of work • Legislative requirements of OHS, LRA, BCEA • Supplier product specifications e.g. Conti, Goodyear etc • Vehicle specifications i.e. type of tyres/rims required • Contract Knowledge i.e. implications of conditions Technology of field • Understand how to operate balancing machines • Understand how to operate, install, service, repair, calibrate & test alignment machines • Alignment of vehicles (technical adjustments plus interpretation) • Knowledge of Alignment (interpretation of vehicle behaviour) • Balancing knowledge • Fitting and stripping tyres • Identifying tyre/rim defects • Product knowledge (own plus competitor) i.e. various suppliers tyres and rims • Understanding tyre performance and specifications • Wheel and tyre accessories i.e. lock nut systems, nitrogen, rim accessories etc • Selling skills • Handling customers • Using computer programs & software (4GL) • Telephone skills • Conducting enquiries & appeals (i.e. discipline, poor performance) • Reviewing performance • Coaching skills • Managing projects • Planning • Interviewing skills • Negotiating skills • Financial knowledge i.e. budgeting, balance sheets, income statements, cash flow analysis, forecast planning, ratios, exchange/interest rates • Macro financial knowledge i.e. within own/related industry • Facilitation skills • Conflict handling • Cultural diversity Math • Calculations (add/subtract/multiply/division), symbolic representation (degrees/minutes/millimetres/kilograms) & basic algebra (tyre & wheel dimensions, flow charts etc) Language / Literacy / Communications • Read, write, interpret, analyse, compile and explain contracts, reports, tables, diagrams, supplier documentation & text. • Generate training programs, reports, tables, diagrams & text. • Adapts training programs to various levels • Conducts presentations at store/board level • Interacting with Customers & resolving complaints Key Responsibilities: Plan and Organize Resources • Facilitate introduction of QM / OHS processes / programs & improvements at regional level • Defines & develops regional sales strategy (pricing, product, promo’s) • Facilitate cross store/regional & external sessions • Approves regions JOB output models, • Manage & assess region performance i.e. of stores / managers / staff • Reviews structures, develop manpower plans & ensures recruitment & selection of candidates • Co ordinating/Conducting appeals for (disciplinary/competence/grievance) issues • Co-ordinate regional capability development plans • Develops & implements regional policies and procedures • Solve complex & strategic problems • Prepare & deliver presentations • Plans projects • Plan manpower schedules • Develop own team and ensure succession planning • Co ordinate and implement learner development programs i.e. sales trainees/sales person • Co ordinate regional Ordering of stock i.e. tyres, accessories, wheels etc • Audit stock • Co-ordinate & facilitate inter departmental/team conflict resolution/relationship building. Manages Region / Store Finances • Forecast, develop & control regions budget (CAPEX, Manpower, overhead) • Forecast & control regional assets / resources (i.e. decisions) • Review & analyse financial reports/documents (income statements, balance sheets, debtors age analysis, credit limit exceedance, outstanding cash sales, month end income and expenditure etc) • Create & Monitor budget allocation & controls expenditure • Co ordinate store Audits • Conduct risk analysis activities i.e. customer credit profile, debtors credit, in store fraud & theft • Analysing expenditure i.e. in and between stores Sells Products/Services & Sales Opportunities • Initiate in-store & regional promotions and displays • Co ordinate and ensure product availability, costs, performance & options • Identify new/further sales/service opportunities (e.g. rims, service i.e. time for new tyres) • Approve new regional deals Build Customer Relations • Visit companies i.e. new customers to follow up on service/resolve complaints • Identify and interpret Customer complaints/queries • Resolve Customer queries/complaints • Initiate and monitor levels of after sales services Administer Reports/Documents • Generate, Compare, Analyse and action store and regional reports (debtors age analysis, credit limit exceedance, outstanding cash sales, sales mix, stock holding etc) • Analyse invoicing Critical Cross Field Outcomes • Identify causes of Customers, suppliers and/or team relationships (staff) problems and facilitate resolutions to the problems • Interacts & works with Customers (all levels), suppliers (board level), workshop personnel, co-workers, TWT senior management, other stores (e.g. Admin etc) • Manage activities of store management • Plans and schedules work of store management & own daily work • Reads, analyse & interpret reports, documents & data. • Generates reports (monthly, financial, data etc) • Reading supplier specifications i.e. features and benefits of products • Processing supplier/TWT bulk orders • Presents information to team/superiors • Co ordinate, facilitate & participates in regional & store discussions & meetings • Report on store/regional financials • Compiling & presents reports, explanations, minutes, meeting outcomes • Using / understanding computer related programs/software • Ensuring occupational health, environment and safety standards • Handling claims (property/person damaged/injured) • Identify, create (i.e. market gaps) & exploit (new markets) additional sales, service & growth opportunities. • Identify continuous improvements and cost saving opportunities Personal Attributes Value systems and culture • Customer/Service orientation • Attention to detail • Working as part of a team • Reliability / Responsible • Initiative • Professional presentation of self • Collaboration focused i.e. building relationships with suppliers and customers • Integrity/honesty • Learning orientation Instructions Please note that credit, criminal, qualification and employment history checks is a pre-requisite for this position. Please send a detailed CV in Word format together with a recent picture. Please do not e-mail any copies of certificates. They will only be required if you are invited for an interview. Should you not be contacted within 10 days please consider your application as unsuccessful. Please note that correspondence will be entered into with short-listed candidates only.

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