German Customer Sales & Service Representative

Location:	City Centre, Cape Town, Western Cape, South Africa
Job Type:	Permanent
Posted:	14th Apr 2009
Closing Date:	12th May 2009
Posted By:	Recruitment on Main
Details:
German Customer Sales & Service Representative A stunning opportunity exists for German Speaking agents to join an international Airline call centre delivering a high level of customer service and sales by handling customer contacts as directed in a focussed and efficient manner. The successful candidate will be able to meet the following criteria:  Fluency in German and English  Ability to resolve customer complaints  Computer Literacy – Accurate keyboard skills (40 words per minute)  Previous call centre experience advantageous  Previous work experience in travel / tourism environment – advantageous  Ability to work flexible shifts  Clear credit and criminal record  Own / Reliable transport Behavioural Competencies:  Positive attitude to delivering excellence in customer service in a contact centre environment  Enthusiastic and confident telephone manner  Outcome focussed and willing to be assessed on contact centre key performance indicators  Self motivated and able to apply initiative to solve problems and improve work processes  Willing to assist knowledge and development of colleagues  Effective in a team based environment and supportive of team objectives  Communicates information effectively in a friendly and supportive manner  Calm and methodical decision maker  Understands and values the commercial impact of decisions Purpose:  Demonstrate excellence in customer service and sales by achieving specified performance standards in the handling of events that include the following: o Telephone calls o faxes o emails, etc  Contribute to the continuous improvement of contact centre operations and support contact centre business.

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