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Customer Service Agent - Fix Term Contract

Salary: R5000 - R6000 per month
Location: Cape Towm, Western Cape, South Africa
Job Type: Contract
Posted: 12th Nov 2010
Closing Date: 10th Dec 2010
Posted By: TrudyQ Consulting
Details:
Customer Service Agent - Fix Term Contract

Our client is looking for a Customer Services Agent to join their Customer Services Department at their Cape Town based branch.

This National Logistics Company is one of the leaders within their market and will only consider prospective candidates that are truly familiar with the phrase of “Delivering World Class Customer Service”.


Minimum Requirements

Two years proven relevant experience
Freight/Courier background in all areas (administration, customer services, operations, etc.) would be advantageous
Ability to work within a pressurised and fast paced environment
Computer literate and fully bilingual (English & Afrikaans)
A sense of urgency, thoroughness and completion
Able to work on Saturday mornings once a month

Job description

Handle queries from clients, agents and other branches on a national level.
Tracking and tracing of consignments and their current status, bad address shipments, copy proof of deliveries (POD’s) and verbal delivery details.
Ensure relevant information is obtained and passed on to the client, agent or branch within the quickest possible turnaround time.
Report directly to the Customer Services Manager

In return my client offers

A CTC Package of R5000 to R6000 per month, depending on experience
Permanent position available
The opportunity to be part of a very dynamic team environment
Future internal career growth opportunities on a national level, pending consistent performance through ongoing measurement
Permanent placement
 
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