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English Customer Service Agent

Salary:	R7000-R8000 Based on experience
Location:	Green Point, Cape Town, Western Cape, South Africa
Job Type:	Permanent
Posted:	1st Jan 2011
Closing Date:	31st Jan 2011
Posted By:	SpeakUp Communications
Details:
English Customer Service Agent Essential Requirements: 1)Excellent communications skills both written and verbal 2)Previous experience in customer service 3)Ability to problem solve 4)Ability to work under pressure 5)Positive attitude 6)Computer literate (Internet, Word, Excel, Outlook, etc) 7)Must work well within a team 8)Clear ITC Duties will include: 1)Respond to client queries in a professional manner via email, telephone and live chat 2)Ensuring clients’ needs are met - where possible; 3)Encouraging continued business; 4)Generating re-newed business from lapsed clients; 5)Identifying when client should be rewarded; 6)Building relationships with clients; 7)Managing client accounts using in-house systems (training provided) 8)The ideal candidate will be happy to work shifts on a rotational basis 7am-3pm, 3pm-11pm, 11pm-7am

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