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German Customer Service Agent

Location:	Green Point, Cape Town, Western Cape, South Africa
Job Type:	Permanent
Posted:	18th Aug 2010
Closing Date:	1st Jan 2010
Posted By:	SpeakUp Communications
Details:
German Customer Service Agent German Customer Service Agent About the company: Established in 2006, the company is highly recognised and influential within the e-Commerce industry. Holding the Service Level Agreement with high end European clients, the company offers Customer Support, Risk Control/ Fraud Prevention and Financial Services. Increased market share, has brought about vast growth. The company is comprised of young, vibey, highly driven and intelligent employees who operate in a fast paced environment. Salary starting at R10, 000. 00- R12, 000 p/month NEG Green Point We are a dynamic, fast moving, leading edge company and have an exciting opportunity for an individual who is passionate about customer services, has exceptional communication skills to provide and inbound support role to international clients. Essential Requirements: 1) Background in customer support; 2) Ability to problem solve; 3) Positive attitude; 4) Computer literate (Internet, Word, Excel, Outlook, etc ); 5) Strong written and oral skills in German Duties will include: - Answering client queries using email, telephone, letter, etc; - Ensuring clients’ needs are met – where possible; - Encouraging continued business; - Generating re-newed business from lapsed clients; - Identifying when client should be rewarded; - Building relationships with clients; - Managing client accounts using in-house systems (training provided); The ideal candidate will be happy to work shifts on a rotational basis 7am-3pm, 3pm-11pm, 11pm-7am.

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