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Web Analytics Implementation Consultant

Salary:
Location:	Cape Town, Western Cape, South Africa
Job Type:	Permanent
Posted:	3rd Nov 2010
Closing Date:	1st Dec 2010
Posted By:	Annie Mercer Placements
Details:
Web Analytics Implementation Consultant Our client's business is focused on core audience segments - Publishers, Marketers and Agencies - and we are looking to add another top performer to our Web Analytics team. We require Implementation Consultants, who will be based in our Cape Town and Buenos Aires offices. The purpose of this position is to customize web tracking code to client's exact business requirements and reporting needs, assist client to implement proprietary web tracking code throughout their website, and perform quality checks to ensure correct implementation Although not a programming position, it is certainly a very technical position with constant customer interaction. This position includes all of the following aspects: In-depth knowledge of client website, business model, and online marketing strategy Heavy interaction and support on the phone with client employees all the way up to the VP level of Fortune 500 companies Expert in: Internet and online marketing Website analysis © 2010 acceleration. All rights reserved. 2 Perform technical pre-assessment with client's IT personnel and assist in development of the risk assessment Write logic necessary within client software to generate required values for implementation of Omniture technology Coach clients throughout the implementation process Ensure that clients complete their implementations on schedule Document issues and best practices relating to specific platforms or configurations Communicate constantly with customers throughout the contract lifecycle, escalating important issues where needed Debug implementation problems, JavaScript errors, and product functionality Maintain customer contact and daily status updates for all outstanding issues regarding implementation Manage customer relationship to ensure that expectations are realistic and that the client is happy Fully understand and document customer requests, and assign appropriate resources to resolve any issues Coordinate with other department so ensure client needs are met to their satisfaction Requirements Excellent business communications English Minimum 2 years Omniture SiteCatalyst experience (implementations, training, user support) Omniture Certified Professional certification preferable Omniture Test&Target experience beneficial Strong technical skills (.asp, php, Flash, html, JavaScript, Java, CMS systems, etc) Project management experience, large and small scale projects Business development, technical sales support experience Previous team lead or supervisory experience Strong client facing skills- Must be self-managed, responsive, and dedicated to customer support Exceptional organizational, presentation, and communication skills - both verbal and written Demonstrated ability to deal with change and be a team player Bachelor's degree Special Consideration given for Strong client service experience Degree in information systems or related field To apply please forward your CV in MS Word format and remember to include your current earnings, notice period and reason for leaving the companies you have worked for. Please complete a skills matrix according the job requirements on the advertisement.

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